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> 2001 Odyssey Brake Problem
Guest_111
post Jul 17 2002, 09:27 PM
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I posted this message on another site. Mine has 28K miles. I have had similar problems with shuddering and vibrating while braking. I assumed warped rotors or a loose steeing joint. I took it to a Southern California Honda dealer today and explained problem. Their first response was that brakes are only covered for the first 12,000 miles, and there would be a $35 fee to inspect. They came back and said that the problem was brake dust causing the "sqeaking problem" we were experiencing, I questioned the diagnosis since I wasn't even concerned about "sqeaking" and that the problem was severe vibrating while braking hard. They then said that this problem is caused by warped rotors, which is caused by overheating the brakes. They said that since this vehicle is heavy the brakes can over heat and warp. I asked if the vehicle is heavy wouldn't they design the braking system to accommadate the extra weight. The service MANAGER said and I quote"You would think so, we have had problems with the engineers" regarding this matter. He also said"the brake pads that used to come on the Odysseys have been redesigned so they don't over heat" When I questioned the design and said since it was a design flaw they should cover this under warranty, he offered to turn the rotors, but we would be responsible for paying for new pads. I told him that turning the rotors was not acceptable, since I will eventualy need to turn them anyway for normal maintance, and I would have less material to work with. He said that is all he would do. I called American Honda Motor Co., Inc. Honda Automobile Customer Service P.O. Box 2964 Torrance, CA 90509 Phone: 800-999-1009 and spoke with their rep, and she said she would turn it over to a regional case manager, but would not allow me to speak with her supervisor or give the name of the case manager. I told her I wanted to speak with her supervisor, she said she would give him the message, but doubted he would contact me before the 5-6 days it take to get the case manager to go through the data. She eventualy called me back later in the day to say that she spoke with her supervisor and he said they were not going to offer any more than the original service manager did. That since the brakes would be turned to within manufactures specifications that was all they were required to do. She still refused to allow me to speak with any of her supervisors. I feel that the rotors and pads should be replaced under warranty, free of any charge to me. Since the rotors were not designed properly to stop the vehicle without over heating, and the pads have been redigned as a "Band-Aid" for a poor design. We also had another problem at the same time with the drivers door lock actuator, that they also were incompettent to repair today, but that is a whole nother story. Unsatisfied Honda Owner, Don Spelling and grammer may not be that great, I have no excuse for that, sorry.
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